Terms & Conditions

Please read these terms of use carefully. If you use the C&G baby club website at https://www.cgbabyclub.co.uk/ (the “Site”) then you are agreeing to these rules, including our House rules for our Forums and C&G baby club Friends (the “Terms and Conditions”).


  1. This Site is produced by Nutricia Limited t/a Danone Nutricia Early Life Nutrition, Newmarket House, Newmarket Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ (registered company number 00275552) (“Nutricia”), for your information, education and communication. One of our brands is Cow & Gate who provide C&G baby club and in these terms and conditions we refer to ourselves as “C&G baby club”.
  2. The Site and its contents are designed to comply with UK laws and regulations and are intended for use by UK residents only. The C&G baby club makes no representation that any information contained in this Site is relevant or appropriate to other locations. If you are calling from outside the UK we advise that you speak to your local healthcare professional if you have any questions regarding your pregnancy or baby.
  3. This Site offers you the option of viewing information about Cow & Gate products. If you choose to view this information, you are accepting that Cow & Gate is supplying this information at your individual request for information and education purposes.

Members of C&G baby club

  1. As part of your registration with the C&G baby club, you will receive information and offers from Cow & Gate, relating to their products, in the way you requested which may be by post and/or email.
  2. The C&G Baby Club asks for your email address, first name, surname, postcode, and due date (or baby’s birth date) as mandatory details when you sign up to the C&G baby club. This is to help ensure that we can identify you. This also allows us to tailor our communications to your needs and also means that if you contact us with queries about your registration details, it makes it possible for us to identify you, answer your query, or amend your details for you. If you would like to give us your telephone number, we may use it to follow up on the service you have received via the Careline or to conduct market research.
  3. Registration with the C&G Baby Club gives you a ‘single sign-up’ that you can also use to access our sister site Cow & Gate. This will not register you for the 5-step Weaning Plan. If you’d like to sign up for the 5-step Weaning Plan, please register here https://www.cowandgate.co.uk/registration.
  4. If you have agreed, your personal details may be shared internally across the Danone Group of companies.
  5. Information may also be shared with external third parties for marketing analysis (in which case information will only be shared for matching purposes and results will be returned on an anonymous and aggregated basis) or for behavioural targeting (in which case information will only be shared on an anonymous and aggregated basis).
  6. Once you have completed the registration process, you will have specified your email address (which we use as an ID to uniquely identify you) and a password. We won’t send you any emails without your express permission. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone. You will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it. We reserve the right to require Users to amend usernames and passwords if necessary for security reasons. The username and password that you log in with are personal to you and are not transferable.
  7. All accounts must be registered with a valid personal email address that you access regularly so that, at least, emails about any important changes or information can be sent to you. Accounts registered with someone else’s email address, or with temporary email addresses may be closed without notice. We may require Users to re-validate their account if we believe they have been using an invalid email address. We reserve the right to close accounts if any User is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple C&G baby club accounts, or if a non-UK User pretends to be a UK User, or disrupts any of our services in any way.
  8. Nutricia maintain a “single customer view” of your account which spans CGBabyClub, Cow & Gate, nutrimum, and Aptaclub, whichever you may choose to register with. Consequently, if you alter your details with one brand, we will change those details in your other registrations too. This allows us to make sure that your post and emails don’t go astray, and means you only have to remember to change one of your accounts.

Community Registration

  1. When you register with the Community, you will be automatically signed up for Community emails and enrolled in our Friend Finder.
  2. No personal information will be displayed in the Community or in the Friend Finder except that which you have entered yourself. You are advised to be careful what information you enter into your profile and remember that it may be made public.

Exclusions of liability

  1. We use reasonable endeavours to ensure that the data on the Site is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Site and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Site. We do not guarantee that the Site will be fault free and do not accept liability for any errors or omissions.
  2. Neither we nor any of our affiliates shall be liable for any direct, indirect, special or consequential loss (including third party claims, loss of profits, revenue or goodwill) suffered by you or any third party arising in relation to your use of the Site. Nothing in these terms and conditions is to be interpreted as an attempt to limit or exclude our liability for any personal injury resulting from our negligence or other matter that it would be illegal for us to exclude.

Access to the Site and Content

  1. We will endeavour to allow uninterrupted access to the Site, but access to the Site may be suspended, restricted or terminated at any time.
  2. Owing to the nature of electronic transmission of data over the internet and the number of Users we do not accept responsibility for any inability to access the site.
  3. We do not give any warranty that the Site is free from viruses or anything else which may have a harmful effect on any technology.
  4. Whilst we endeavour to ensure that the Content is correct, the Content presented in this Site is provided with the understanding that C&G Baby Club is not engaged in rendering medical, counselling, legal, or other professional services or advice. The Content is available for information and as an educational tool; it is not intended as medical or healthcare advice and is not intended as a substitute for professional advice relative to a specific condition or questions you may have regarding a medical condition or legal problem. Always seek the advice of your general practitioner or other qualified healthcare professional regarding any medical condition before starting any new treatment or before proceeding on the basis of any Content. We make no warranties or representations about the accuracy, completeness or suitability for any purpose of the Content or that your use of the Content will be uninterrupted or error free or that the Content is virus free. To the maximum extent permitted by law, we expressly disclaim our liability for any errors, inaccuracies or omissions in the Content and exclude all loss or damage you may suffer as a result of your use or reliance on the Content.

Intellectual property

  1. The copyright in the material contained on this Site together with the Site design, text and graphics and their selection and arrangement belongs to Nutricia. All rights are reserved. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from Nutricia.
  2. When you transmit or post any content or material (e.g. photos) to or on this Site, you grant to us a worldwide exclusive, royalty-free, non-terminable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, display, or distribute that content or material in any way without any duty at all to account to you.
  3. The trademarks, logos, characters and service marks (collectively the “Trademarks”) displayed on the Site are registered or unregistered trademarks of Nutricia. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the trademarks without the express written permission of Nutricia. Your use of the Trademarks and contents of the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are advised that Nutriciawill aggressively enforce their intellectual property rights in the Site and its contents to the fullest extent of the law, including seeking criminal sanctions.

Data protection

  1. A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data, and other materials (“Content”) is available on the Site. Some of the Content is provided by the C&G baby club and other Content is provided by persons who use the Site (“Users”), such as photos, User opinions and views provided via posts to discussion forums. The C&G baby club strives to keep the Content that we post on the Site accurate, complete, and up-to-date, but we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness, timeliness, or that it will not be objectionable to you, of any Content whether provided by ourselves or by Users. In order to ensure everyone can get the most out of these chat groups, please read and abide by our House Rules.
  2. We accept no liability for data supplied by any User for display on the Site and the limitations above (“Exclusions of liability”) apply.
  3. If you submit data for display on the Site, you are responsible for ensuring that the data is accurate, complete and up-to-date and for updating that data where necessary.
  4. If you submit data for display on the Site, you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive, or otherwise objectionable or in breach of any applicable laws or rights of third parties.
  5. You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Site is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Site or any other technology.
  6. We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Site that we consider to constitute a misuse of the Site or which is otherwise harmful to other Users of the Site.
  7. Images of people or places displayed on the Site are either the property of, or used with permission by, Nutricia. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.
  8. If you wish to bring to our attention any unlawful activity associated with any Content posted by another User or otherwise available on this Site and you would like to file a complaint with us, please use the ‘report abuse’ link found on any page which contains content supplied by Users.
  9. C&G baby club advises that you never reveal any personal information about yourself or anyone else (e.g., telephone number, postal address, home address, or email address, or any other details that would allow you to be personally identified), in any C&G baby club community. The C&G baby club is not responsible for any subsequent actions or events resulting from such personal information being voluntarily revealed by you.


  1. This Site may contain links to other Sites. The C&G baby club is not responsible for the content of any other Site or for on-going review of other Sites. The inclusion of any link to such Sites does not imply endorsement by C&G baby club. Your linking to any other Sites is at your own risk. Hyper-linking to this Site, in any manner, is not permitted without C&G baby club’s written permission.
  2. C&G baby club does not represent or warrant that this, or any Site to which ours is linked, will be accessible or available on a timely basis, or that access to the same will be uninterrupted or error free.
  3. C&G baby club reserves the right to alter or delete material from the Site at any time.
  4. C&G baby club may, at any time without notice, revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms and Conditions.
  5. C&G baby club may terminate your access to the Site. All disclaimers, indemnities and exclusions in these Terms and Conditions shall survive termination of the agreement between us for any reason.
  6. If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
  7. These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit. C&G Baby Club reserve the right to alter or update these Terms and Conditions at any time without notice.


  1. This site uses a number of “cookies”, which are small text files placed on your computer with your consent, to help us understand your use of the site, to store your preferences (where expressed), and to provide services and offers that we think may better suit your needs or be of interest you. We may also transfer this information to third parties where required to do so by law, or where such third parties process the information on our behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Site.
  2. This Site also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyze how Users use the site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in this manner and for the purposes set out above.


Live Chat

  1. The C&G Baby Club will carry out the live chat services provided on our website ("Live Chat") with reasonable skill and care.
  2. The C&G Baby Club does not offer specific medical advice on the Live Chat service. For all specific medical advice, please consult your own doctor or health advisor.
  3. At the time of your 'chat' you may request a transcript of the conversation by pressing the printer or envelope icon at the top of the chat window.
  4. For all specific medical advice, please consult your own doctor or health advisor.
  5. C&G baby club will keep a transcript of every 'chat' had through LiveChat. This transcript will be kept for 24 months and will be used for training and quality evaluation, and in the event of a consumer complaint in relation to the LiveChat service.
  6. All LiveChat conversations are completed over a secure transmission and are confidential between the "caller" and C&G baby club, unless express permission is given by the "caller". However, if there is risk of someone being harmed or other unlawful activity, we may have to pass some details onto the authorities.
  7. Furthermore, when you are using LiveChat, please do not transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law.


  1. The C&G Community is comprised of Birth Month Groups, Amazing Moments, Forums, and Friend Finder pages.
  2. We’ve established these Community rules so that everyone can get the most out of our site. These rules protect all Users by making sure any communications are safe and fun for everyone. Please keep all contributions civil and tasteful.
  3. No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
  4. No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive, or otherwise objectionable material is not acceptable.
  5. If you use multiple logins for the purpose of disrupting the community or annoying other Users you may have action taken against your accounts.
  6. Be patient: Users of all ages and abilities may be taking part.
  7. When voicing an opinion please be sensitive to the circumstances of other people who may be online.
  8. This is a UK site. Please make your postings in English so they are understood by other members and our moderators. We apologise but we can’t allow members to post in a language other than English.
  9. We welcome personal recommendations for products, books, website addresses or other materials that you have found useful in your experience. However, we will take action against submissions that we judge to be advertising, or promoting materials or websites we deem to be inappropriate (vulgar, offensive et cetera). The C&G baby club does not accept responsibility for the content of such recommendations.
  10. Commercial messages and messages from businesses or organisations are not permitted. Our Communities are for use by parents and parents-to-be; they are not to be used as a medium for marketing or selling to our Users.
  11. No impersonation.
  12. No inappropriate usernames (e.g., vulgar, offensive etc.)
  13. The Community moderators may from time to time post messages, intervene or edit or delete messages.
  14. We welcome feedback, both positive and negative, but please make sure your comments are in line with our Terms & Conditions for this website. Repeatedly posting personal or offensive comments about members of the public or companies may be considered harassment. We reserve the right to take action against those responsible.
  15. You may not insult or defame the C&G baby club, including any of its employees or moderators. Do not use Communities to make complaints about the C&G baby club. If you are dissatisfied with something, please consider other Users and email us directly careline@cgbabyclub.co.uk or call us on 0800 977 8880.
  16. Please note that the Community features may include comments and discussions by members about infant milks. Any opinions expressed are from individuals using the website and are in no way connected to the C&G baby club.
  17. You may not submit any defamatory or illegal material of any nature in the Community areas. This includes text, photos, graphics, video, programs, or audio.
  18. Be careful when using any part of the Communities.
  19. Remember, people online may not be who they say they are. Anyone with access to the internet can obtain access to our Site.
  20. Think twice when giving out any personal information. This includes your name, address, telephone number, mobile number, private email address, picture et cetera.
  21. Be cautious when meeting someone you have only been in touch with online. If you’d like to meet them, meet them in a public place in daytime. For your own safety tell someone where you will be going and when, or take someone with you at least for your first meeting.
  22. When you post to a Birth Month Group, you will be offered the option to share it on the Amazing Moments wall, and vice versa. Please be aware that, if you choose to make use of this option, then any information or images will be visible to both areas of the Community.

Find a Friend

  1. By joining the C&G baby club Friend Finder, you agree to share the following information with other parents and parents-to-be who might want to contact you: your username, your supplied profile, the nearness to your baby’s estimated due date (within 1 week), and your proximity to them (within 2 miles). If you do not want these details to be available, please do not sign up to the C&G Baby Club Friend Finder.
  2. We’ve established these C&G baby club rules so that everyone can get the most out of our site. These rules protect all Users by making sure any communications are safe and fun for everyone.

House Rules

  1. We may control, screen or edit any Content provided by Users that is posted to or from or made available on our Site, including photos. We reserve the right, but not the obligation, in our sole discretion and for any reason, to pre-screen, edit, refuse to accept, or remove or move any Content which has been transmitted to, from or via, or posted on, this Site by a User. We will not be liable for doing this. Any photo which has been submitted with the intention of sharing with friends will be subject to approval by a moderator to prevent offensive or inappropriate content appearing on the site. You can read more about what we consider to be acceptable in the ‘Your Photos’ section of these Terms and Conditions.
  2. In order that C&G baby club can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK or international copyright laws, that you have the right to give C&G baby club permission to use it, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16. Any photo submitted must be your own and by posting it you confirm that you have the legal rights to use it. You agree to indemnify C&G baby club for any breach by you of these terms that result in any claim, action or proceeding against C&G baby club or Nutricia Limited and any related costs.

Your Photos

  1. By modifying your settings, you may choose whether your photos can be viewed by other members. While it is up to you to decide whether your photos can be viewed by any party other than yourself, we advise that you do not post any photo that you do not wish others to see. All Gallery photos which are uploaded to our site must be approved by a moderator before other friends and Users can view them. Profile picture will be moderated after being made public. Any photos we deem inappropriate or offensive will not be approved/removed, and the moderator’s decision is final. We consider a photo inappropriate if it:
  •  is obscene, pornographic or sexually explicit;
  • depicts graphic or gratuitous violence;
  • makes threats of any kind or that intimidates, harasses or bullies anyone; or
  • is derogatory, demeaning, malicious, defamatory, abusive, offensive, or hateful.2. This list is not exhaustive and should the moderator believe any photo to be inappropriate for any reason then the photo shall not be uploaded or, if already uploaded, removed.
  1. You may not:
  •  upload or share any photographs, videos or other Content other than original works created by you or another User;
  • post or share any Content that infringes upon or violates the copyright, trademarks or other rights of any third party; or
  • attempt to circumvent any content filtering techniques we may employ.
  1. Please adhere to the following guidelines when submitting photo content and titles:
  •  Please keep all contributions civil and tasteful.
  • No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
  • No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive, or otherwise objectionable material is not acceptable.

Conditions of offers

Full Terms and Conditions for each competition are available on the relevant competition page.

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