Frequently Asked Questions
Here’s where you can find answers to the questions we get asked most about our products and our baby club.
C&G baby club
How can I get a C&G baby club limited edition baby grow?
To receive one of our limited edition #LoveDontJudge baby grows, you need to register to join our club via our website, and either be pregnant or have a baby under 12 months old. You’ll also need to provide us with your address, and opt in to receive post from us.
Even though they’re limited edition, if we run out, it doesn’t mean you’ve missed out. Just keep your eyes peeled for our emails and we’ll let you know once they’re available again.
Why haven’t I received my limited edition baby grow yet?
There are a few reasons why you might not have received your limited edition baby grow yet.
- Firstly, you need to make sure you have registered to join our baby club directly from our website, not via a third party site.
- You or your partner also need to be either expecting a baby, or have a baby under 12 months old.
- Finally, you need to have provided your address when you joined our club and have opted in to receive post from us. Please log in to your account, to check all your details are correct.
Our limited edition baby grows are also subject to availability. If they have run out, it doesn’t mean you’ve missed out! Just keep your eyes peeled for our emails and we’ll let you know once they’re available again.
How can I get a free cuddly cow?
Unfortunately we’re no longer giving away free cuddly cows – but we are giving away free limited edition #LoveDontJudge baby grows to all new members who join our baby club via our website*.
It’s all part of our mission to help stamp out parental judgment and empower parents to follow their instincts and enjoy parenthood to the max – because we know a little support and encouragement goes a long way. We love our new baby grows and we hope you will too!
We’ve been working hard to make sure our club is as useful and supportive to parents as possible – why not find out more about all the other great benefits available when you join us?
*Our limited edition baby grows are available to the first 15,000 people who sign up through this website and are either pregnant or have a baby aged 0-12 months old.
How can I get a free 5 Step Weaning Plan?
Our 5 Step Weaning Plan has proved to be such a hit that it’s now available to all of our club members! To get yours simply join our club today and login to your account to download your free copy (we’re no longer making printed copies so we can save a few trees).
If you’re already a member, login to your account and download your free copy right away.
Weaning is recommended at around 6 months. Please speak with a healthcare professional before introducing solid foods.
What are the Family Action groups?
We are excited to launch Parent 2 Parent, in partnership with Family Action, using the C&G Baby Club community to connect parents with other parents for support.
Launching soon, Parent 2 Parent will connect parents with others in similar situations via a video call. They will be joined by a C&G Baby Club expert, trained by Family Action. With their guidance, parents will be able to share their feelings and learn useful tips on how to cope. They can also make friends, gaining confidence and support along the way.
The calls are open to everyone, and you can sign up here very soon.
Cow & Gate new formula changes explained 2019
Which Cow & Gate products have changed and when did that happen?
Our Specialist milks were changed in October 2019 and our Infant Formula and Follow-on Formula, both powder and liquid formats, were updated in early 2020. Growing Up milk is unaffected by this legislation.
- Cow & Gate Anti Reflux specialist milk
- Cow & Gate Comfort specialist milk
- Cow & Gate nutriprem 1
- Cow & Gate hydrolysed nutriprem
- Cow & Gate nutriprem 2
- Cow & Gate First Infant Milk
- Cow & Gate Hungry First Infant Milk
- Cow & Gate Follow-on Milk
How do I know which Cow & Gate products contain the updated formulations?
All Cow & Gate updated formulations are clearly labelled with 'UPDATED FORMULATION'* on the front of the packaging.
*excluding Cow & Gate nutriprem 2 200ml
Is the new Cow & Gate formula milk safe?
Please be assured that the quality and safety of our products are our number one priority.
We updated part of our Cow & Gate range as the legislation that sets requirements for the nutritional composition for infant, follow on formulas and specialist milks has changed.
The key purpose of infant formula regulation is to ensure all infant formula has the appropriate nutritional composition and are safe for use.
These regulation changes were based on latest scientific evidence and opinion on what is best for infant nutrition.
Changes according to regulation included increase in DHA levels. The Omega-3 LCPs including DHA, recommended by the European Food Safety Authority for use in infant formulations, are safe.
The new legislation meant that it was now mandatory in all Infant and Follow On milks.
All of our updated formulations comply with EU regulation which ensures formulations are suitable and safe for babies.
Why were the Cow & Gate formulations updated in 2019?
The legislation that sets requirements for the nutritional composition for infant, follow on formulas and specialist milks was changed in 2019.
The key purpose of the legislation change was to reflect the latest scientific understanding in infant nutrition and to update and harmonise rules across all European member states.
The legislation change wass not linked to Brexit. Even though the UK has left the EU, it is our understanding that we will still adhere to the EU legislation.
Cow & Gate’s formulas are completely safe for babies, infants and toddlers.
Can I still buy the old Cow & Gate formula?
Our updated formulations gradually replaced the previous formulation in all retailers from October 2019.
The availability of our old and updated formulations will vary depending on the retailer.
What is different with the new updated Cow & Gate formulations?
There were changes to the mandatory levels of some vitamins, minerals and other nutrients in Infant milks, Follow On milks and Specialist milks to comply with the updated legislation.
One of the key changes wass the mandatory inclusion or increase of DHA*, a type of Omega 3 fatty acid.
Growing up milks werere unaffected by the new legislation.
*DHA: docosahexaenoic acid
What is Omega-3?
Omega-3 is a family of fats, including long-chain polyunsaturated fatty acids (LCPs). Omega-3 LCPs are important for health and form a key part of a healthy diet.
DHA stands for docosahexaenoic acid. DHA is a type of Omega-3 LCP.
How do I move my baby onto the new Cow & Gate updated formulations?
It is completely safe for you to change your little one’s milk immediately.
However, every baby is different, and some babies may experience settling issues when changing milks due to slightly different tastes, textures and composition.
This is normal and any symptoms should be minimal and temporary (such as changes in stool frequency and colour).
We recommend allowing some time for your baby to settle with a new formulation, however if you have any concerns please discuss this with your healthcare professional.
To minimise any settling issues, parents might prefer to do a gradual transition.
Gradually moving over may allow your little one time to adjust onto the new composition of the milk, and this can be particularly relevant for changing onto milks which have a different compositional profile.
To transition to the new milk gradually you could replace one bottle of your baby’s current milk with one bottle of your baby’s new milk each day, keeping all of the other feeds to the previous one.
It may be a good idea to introduce the new feed when your little one is not too tired or irritable, but it is worth exploring to see what works for you.
Continue this way, increasing the number of feeds with new milk each day until all of the feeds are with the new baby/toddler milk.
Were there any changes in the preparation of the new Cow & Gate formula milk?
When making up a feed, it is important to follow the on-pack instructions closely.
The preparation instructions for our Cow & Gate liquids formulations have not changed.
The preparation instructions for our Cow & Gate powders formulations (excluding Cow & Gate nutriprem products) have been updated so that you now need to shake the bottle immediately, vertically and vigorously for at least 10 seconds until the powder is dissolved.
This is because the powder dissolves better if the bottle is shaken immediately and this helps to ensure that every bottle is made up correctly.
Will my baby notice the difference with the updated Cow & Gate formulations?
As a result of the changes, you or your baby may have noticed some small differences in the smell, appearance and taste, but this is completely normal.
We understand any changes to your baby's milk, no matter how big or small, can raise questions. Please do not hesitate to contact us.
Our specialist baby advisors will be happy to help and you can speak to your healthcare professional.
Where can I go for more information?
We completely understand any changes to your baby’s milk, no matter how big or small, can raise questions.
Please contact our careline at any time using the details below to talk to one of our friendly advisors for more information, or you can speak to your healthcare professional.